{"id":6972,"date":"2023-07-17T15:27:41","date_gmt":"2023-07-17T13:27:41","guid":{"rendered":"https:\/\/www.sporthotel-achensee.com\/faq-frequently-asked-questions\/"},"modified":"2026-08-27T20:50:43","modified_gmt":"2026-08-27T18:50:43","slug":"faq-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.sporthotel-achensee.com\/en\/faq-frequently-asked-questions\/","title":{"rendered":"FAQ – Frequently Asked Questions"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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Questions and answers about the family paradise Sporthotel Achensee<\/span><\/h1>\n<\/header>\n

We’ve compiled the most frequently asked questions for you on a single page. Of course <\/b>, we’re always happy to answer your questions directly and look forward to hearing from you<\/a>.<\/p>\n

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You can reach us by phone at +43 5246 6561<\/a><\/strong><\/p>\n<\/blockquote>\n<\/header>\n

[\/et_pb_text][dipl_faq_page_schema title=”Booking (arrival, departure, reservation, parking)” admin_label=”FAQ Buchung” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][dipl_faq_page_schema_item faq_question=”Where exactly is the hotel located?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

The family paradise Sporthotel Achensee is located directly at the Christlum ski area and the entrance to the Karwendel Nature Park.<\/p>\n

Sporthotel Achensee\u2014A Family Paradise
Christlum 114
6215 Achenkirch
Austria<\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Is it possible to check in before 15:00?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

The rooms are ready for occupancy by 15:00 at the latest. If the room is ready earlier, it can of course be occupied earlier. <\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Is it possible to book a late check-out?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

The regular check-out time is until 10:00 am. If you want to enjoy the last hours of your holiday with us in the family paradise to the fullest, there is the possibility to book a late check-out on site: Check-out until 3:00 p.m. 30% of the daily rate or Check-Out until 6:00 p.m. 50% of the daily price (incl. dinner). <\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Is it possible to book the stay with breakfast only or only with half board?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

As a premium-classified children’s hotel, we offer you only all-inclusive catering at the family paradise Sporthotel Achensee.<\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”How long is the reception staffed?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

The front desk is open daily from 7:00 a.m. to 9:00 p.m.<\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Are pets allowed in the hotel?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Pets are not allowed at the Sporthotel Achensee family paradise.<\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Is there free parking?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Yes, we provide free parking.<\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Can I charge my electric car?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Yes, there are two EV charging stations in our parking lot where you are welcome to charge your electric car. Please note that the cost of charging and any parking fees will be billed directly by your card provider. For more information, please contact the relevant representatives at your card provider directly. <\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Do you offer a shuttle service?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Due to the many rebookings and postponements of train connections and flights, it is unfortunately no longer possible for us to carry out the transfers ourselves. However, we are happy to refer you to our local partners so that you can arrive quickly and safely in our family paradise. You can find more information here. <\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Are lift tickets included in the price?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

The lift tickets are not included in the hotel price, but can be purchased daily at the lift ticket office about 50m away. Please note that children up to and including 5 years of age travel free of charge. <\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Is the hotel barrier-free?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Yes, our hotel is barrier-free, but it is not equipped for people with disabilities. This means that our hotel, the restaurant, the Seealm, the kids’ club, the swimming pool, and the rooms are accessible by wheelchair or stroller. Please note that we do not provide wider doors, walk-in showers, toilet seat risers, or raised mattresses for your stay.
Please let us know before your arrival if anyone in your party uses a wheelchair so that we can make the necessary arrangements. <\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”A fellow traveller is celebrating his\/her birthday during the holiday, what are the options?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

On your birthday, a beautifully decorated breakfast table will be waiting for you. For children, there\u2019s a small birthday party at the kids\u2019 club; for adults, a glass of Prosecco with breakfast. We\u2019d be happy to arrange flowers, massages, sparkling wine in your room, birthday cake, and more upon request and for an additional fee. To arrange any of these, please contact us well in advance of your arrival at the front desk at +43 5246 6561<\/a>, which is open daily from 7:00 a.m. to 9:00 p.m. <\/p>\n

[\/dipl_faq_page_schema_item][\/dipl_faq_page_schema][dipl_faq_page_schema title=”Culinary delights and inclusive services” admin_label=”FAQ Kulinarik und Inklusiv” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][dipl_faq_page_schema_item faq_question=”What services are included on the day of arrival and the day of departure?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

The package begins with lunch on the day of arrival and ends with breakfast on the day of departure. Rooms are available for check-in by 3:00 p.m. at the latest; on the day of departure, we ask that you vacate your room by 10:00 a.m. <\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Where and when do meals take place?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Breakfast is served from 7:30 a.m. to 10:00 a.m. in the hotel restaurant. Lunch and the afternoon snack are both served at the Seealm; the times vary depending on the season. In winter: Lunch from 11:30 a.m. to 1:30 p.m. and an afternoon snack from 3:00 p.m. to 4:30 p.m. In summer: Lunch from 12:00 p.m. to 2:00 p.m. and an afternoon snack from 2:00 p.m. to 4:00 p.m. Dinner is served from 6:00 PM to 8:30 PM in the hotel restaurant. Afterward, you can wind down the day in a relaxed atmosphere at our Seealm Bar. <\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”What kinds of food are available for babies?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

As a premium classified children’s hotel, we offer your little ones a uniform selection of Hipp products free of charge as part of our arrangement. Here you can view the current Hipp Baby menu. <\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”What drinks are included?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

With our all-inclusive package, drinks from the beverage dispenser (red currant juice, apple juice, Almrausch, Skiwasser, iced tea (light), soda water, and spring water) are available to you free of charge all day long. Hot beverages (coffee, tea, hot chocolate) are also included with breakfast and the afternoon snack. Alcoholic beverages are not included in the package. <\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Are beer and wine included in the all-inclusive board?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Alcoholic beverages are not included in the package.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Is it possible to eat at the Seealm in the evening?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Our Seealm team is happy to welcome you daily from 9:00 a.m. to 11:00 p.m. and treat you to our delicious \u00e0 la carte dishes from 11:00 a.m. to 8:30 p.m. Outside of these hours, you can relax and enjoy refreshing drinks, delicious cocktails, and strong coffee. <\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Is it possible to reserve a table at the Seealm?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Of course, you can reserve a table at the Seealm. Our Seealm team is happy to welcome you daily from 9:00 a.m. to 11:00 p.m. and will treat you to our delicious dishes from 11:00 a.m. to 8:30 p.m. Outside of these hours, you can relax and enjoy refreshing drinks, tasty cocktails, and strong coffee. <\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Are \u00e0 la carte orders at the Seealm included in the all-inclusive package?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Orders from the Seealm menu are not included in the package.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Are there vegan dishes to choose from?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Vegan menus are available on request and with prior notice. Please let us know when you make your reservation. <\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Are gluten-free or lactose-free foods also available?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Gluten-free and lactose-free foods are available on request and with prior notice. Please inform us of any incompatibilities at the time of your reservation. <\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Are there alternatives for allergy sufferers?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

We kindly ask you to inform us of any allergies and intolerances when making your reservation. Of course, these will be taken into account as far as we can. Please note that we cannot guarantee allergen-free preparation. <\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Are guests from out of town allowed to come to eat?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Depending on availability, friends and acquaintances are welcome to join you for meals here. For more detailed information on availability and prices, please contact our front desk team at +43 5246 6561; they are available daily from 7:00 a.m. to 9:00 p.m. <\/span><\/p>\n

[\/dipl_faq_page_schema_item][\/dipl_faq_page_schema][dipl_faq_page_schema title=”Amenities” admin_label=”FAQ Hotelausstattung” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][dipl_faq_page_schema_item faq_question=”Are towels and bathrobes in the room?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Bathrobes for adults and towels are in the room. If you also need bathrobes for your children, you are welcome to contact the reception. <\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Do you also have children's bathrobes?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Yes, you are welcome to receive children’s bathrobes from us at the reception.<\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Do you offer a laundry service?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

You’re welcome to use our guest washing machine. You can purchase tokens for the washing machine at the front desk for a fee. <\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Is there an iron for hotel guests?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

We are happy to provide you with an ironing service for a fee. To do so, please contact the reception. <\/p>\n

[\/dipl_faq_page_schema_item][\/dipl_faq_page_schema][dipl_faq_page_schema title=”Swimming Pool, Wellness, and Fitness” admin_label=”FAQ Schwimmbad, Wellness und Fitness” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][dipl_faq_page_schema_item faq_question=”What are the hours of operation for the pool and sauna area?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Our swimming pool is open daily from 7:45 a.m. to 8:45 p.m. The sauna area is open from 3:00 p.m. to 8:45 p.m. Please let us know if you\u2019d like to use the sauna earlier. We\u2019d be happy to turn it on in the morning upon request. <\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”How long and deep is the pool?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

We have two swimming pools: a 10-meter-by-6-meter adult pool with a depth of 1.50 meters and a children’s pool (70 cm deep) with a separate baby wading area (30 cm deep).<\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”What are the opening hours for the wellness and spa area?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Our Wellness & Spa area for treatments is open daily from 9:00 a.m. to 6:00 p.m.<\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”How can I book spa appointments?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

We recommend that you let us know your preferred wellness appointment times before you arrive. Please feel free to send us an email at spa@sporthotel-achensee.com<\/a>. To schedule beauty or massage appointments on-site, please come directly to our Wellness & Spa area, which is open daily from 9:00 a.m. to 6:00 p.m. If our staff members are currently with a client, please leave a message or contact our front desk team. Appointments can also be made there. <\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”What treatments are offered?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

We offer a wide range of cosmetic and massage treatments, as well as baths and body treatments. <\/span>Click here<\/a> is where you can view our complete selection.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Do you offer facials?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Our estheticians offer a wide range of soothing facial treatments, from revitalizing, restorative, and rejuvenating facials to anti-aging treatments and acne treatments. Of course, our wellness offerings also include refreshing facials and relaxing body massages designed especially for men. Find <\/span>Here<\/a> is our complete selection.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Do you offer beauty treatments such as manicures or pedicures?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Yes, of course we also offer manicures and pedicures. Find <\/span>Here<\/a> is our complete product line.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”What are the gym's hours of operation?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Our fitness room is open daily from 8:00 a.m. to 8:00 p.m. You can pick up the key at the front desk. <\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”What equipment is available in the fitness room?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Our fitness room offers a small selection of cardio and strength training equipment, such as a treadmill, rowing machine, and spinning bike, as well as various machines for building muscle in your arms, legs, back, abs, and more.<\/span><\/p>\n

[\/dipl_faq_page_schema_item][\/dipl_faq_page_schema][dipl_faq_page_schema title=”Location and activities” admin_label=”FAQ Lage und Aktivit\u00e4ten” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][dipl_faq_page_schema_item faq_question=”How far is the hotel from Lake Achensee?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

The hotel is located about 2km from Lake Achensee and can be easily reached on foot, by bike, bus or car (paid parking).<\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”What excursions are there in summer?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

In summer, there are plenty of opportunities for hiking, cycling, walking, golfing, climbing and much more. Of course, there is no shortage of opportunities to try out or perfect water sports. Our tourist office also offers guided hikes with different levels of difficulty. In addition, there are all kinds of excursion destinations for the whole family that characterize the area, e.g. the Swarovski Crystal Worlds in Wattens, the planetarium and the silver mine in Schwaz, the Tirol Land in Vomp, the rock oil distillery in Pertisau and much more. <\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”What excursions are there in winter?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

In winter, there\u2019s plenty to do here at Lake Achensee, and everything is right nearby: downhill skiing, cross-country skiing, sledding, snowshoeing, ice skating, snowkiting, snow tubing, ski touring, and much more. A special highlight during the pre-Christmas season are the Christmas markets, which are a real treat thanks to their delicious culinary offerings. <\/span><\/p>\n

[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”What hikes are nearby?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

From the hotel there are numerous opportunities for hiking. Please note that not all cabins in the area are serviced. You can get more detailed information about this directly at the reception. <\/span><\/p>\n

Possible excursion destinations:<\/span><\/p>\n