Sometimes the unexpected can happen, especially when travelling with children.Meaning that you can not travel on your intended dates.

In order to save you any other unecessary expenses we recommend a cancellation insurance. This protects you in the case of late arrival, not being able to travel at all or if you have to end your holiday early.

Here you will find the link to European travel insurance.

Check-in from 3.00 pm | check-out until 10.00 am. If you also want to enjoy the last hours of your holiday in our children’s hotel in Tyrol to the fullest, there is the possibility for a late check-out on site at short notice.

• Late check-out at 15.00 – 30% of the room rate
• Late check-out at 18.00 including dinner – 50% of the room rate

To fix your booking in our children’s hotel in Tyrol, we ask for a deposit of Euro 200.00. The hotel bill can be paid on the day of departure by cash, debit card, VISA or Mastercard or be transferred in advance to our bank account.

Bank details: Volksbank Tirol Innsbruck-Schwaz AG, IBAN AT67 4239 0006 0005 5760, BIC VBOEATWWINN.

Due to the current situation, we grant adjusted cancellation conditions. Holidays until March 2022 can be cancelled free of charge until 1 day before arrival, when one of the following circumstances is applicable:

• we are not reachable for you due to boarder closures
• a travel warning from your home country has been issued for Austria, Tyrol or the destination Achensee
• an obligation quarantine has been issued for homeward-bound travelers coming from Austria, Tyrol or the destination Achensee
• you have been tested positive for COVID-19 (submission of the positive test result is mandatory)

Otherwise, the Austrian terms of contract for the hotel industry apply: applicable only for holidays from November 2021 - up to 3 months before arrival we charge a processing fee of Euro 30,00 and from 3 months to 1 month before arrival we charge 40%. Applicable for all holidays - from 1 month before arrival we charge 70% and 1 week before arrival, or in case of early departure or late arrival we charge 90% of the room price.