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Stornobedingung
Winterurlaub

COVID-19 measures in the Familienparadies Sporthotel Achensee

Family holidays - you bet - and it will be just as perfect as ever. Promise! We look forward to seeing you!

We set ourselves the aim to create unforgettable family moments, so that you can experience and enjoy them together with your loved ones.

Despite the fact, that COVID-19 has not left significant marks in Achenkirch since the beginning, the Austrian Federal government decided to tighten the measures nationally. We see it as our responsibility to point out current regulations, restraints, measures and recommendations for your family holidays at the Achensee.

Pretty flexible - we have adjusted the cancellation conditions. Holidays until March 2022 can be cancelled free of charge up to 1 day before arrival, when one of the following circumstances occur.

Our adjusted cancellation conditions for your holidays

Unburdened holidays – that is what we wish us for you. Plan and enjoy your time as always.

Therefore, we guarantee assurance. For holidays until March 2022 we offer the possibility to cancel your holidays up to 1 day before arrival, when one of the following circumstances is applicable:

  • we are not reachable for you due to boarder closures
  • a travel warning from your home country has been issued for Austria, Tyrol or the destination Achensee
  • an obligation quarantine has been issued for homeward-bound travelers coming from Austria, Tyrol or the destination Achensee
  • you have been tested positive for COVID-19 (submission of the positive test result is mandatory)

If one of these circumstances applies, we of course cancel your booking free of charge. Your deposit will convert into a voucher with no expiration date and it is redeemable for a future holiday at any time. By request we can also refund the deposit onto your account (minus a handling fee of Euro 30.00).

Otherwise, the Austrian terms of contract for the hotel industry apply: up to 3 months before arrival we charge a processing fee of Euro 30,00 and from 3 months to 1 month before arrival we charge 40%. From 1 month before arrival we charge 70% and 1 week before arrival, or in case of early departure or late arrival we charge 90% of the room price.

To ensure perfectly safe cancellation conditions we recommend concluding a travel insurance. Especially travelling with children can be uncertain, gain more security aside from COVID-19 - by clicking here, you will be forwarded directly to the European travel insurance.

 

Your arrival and check-in

For your arrival in our family paradise proof of vaccination or recovery is mandatory, also when entering Austria a negative PCR test (valid for 72 hours) or a certificate showing an injected booster vaccination (pregnent women are exempt, doctor's certificate necessary) is required. Therefore, for your check-in in our family paradise at least one of the following points must be fulfilled:

  1. completed Covid-vaccination - two injections at the day of arrival (valid for 9 months only)
  2. recovered from a Covid-19 disease within the last 6 months
    therefore, one of the following documents must be presented
    • offical certificate of isolation (valid for 6 months only) or
    • medical certificate of recovery (valid for 6 months only)
  3. first Covid-vaccination in combination with a medical certificate of recovery from a Covid-19 disease

These rules and regulations apply to all adults and children over 15 years of age. Children until 11 years of age are not required of any proof, however for children between 12 and 14 years of age the 'Ninja Pass' is valid in Austria - to validate this pass 2 weekly PCR Test are mandatory. This regulation applies analogously for children visiting us in Austria. A negative PCR test result is required and has to be repeated every 3 days. The tests can be collected and submitted after registration in our local supermarkets (Spar and MPreis). The submission of any proof can be made in both forms, analog and digital.

Holidays in safety for you and our employees


 

Measures and advice

  • obligatory FFP2 mask in all closed hotel areas (exept at your table)
    • for children under 6 years of age, masks are not mandatory
    • for children between 6 and 11 years, a normal mouth-nose-protection is necessary
    • for children from 12 years of age, the obligation to wear an FFP2 mask applies
  • disinfect your hands before entering the buffet areas
  • use disposable gloves when entering the buffet areas
  • avoid crowded areas in the restaurant, reception and other public areas
  • children up to 5 years are not allowed at the buffet (to keep the number of people to a minimum)
  • curfew 11pm
  • enter sauna, steam bath, infrared cabin and fresh air grotto only with people from the same household
  • do not hug or shake hands
  • sneeze or cough into the elbow or into a handkerchief
  • wash your hands several times a day for min. 30 seconds with water and soap
  • only use the elevator with people living in the same household
  • pay your bill contactless by debit/credit card if possible
  • if you have any signs of disease, please contact our team immediately